Lead Case Manager - Personal Injury
Charlotte, NC
Full Time
Mid Level
Personal Injury Lead Case Manager/ Paralegal
Location: In Office Charlotte, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre-litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered.
No phone calls or recruiter inquiries please.
Client Focused Case Management Responsibilities:
Required:
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.
We offer:
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.
Location: In Office Charlotte, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre-litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered.
No phone calls or recruiter inquiries please.
Client Focused Case Management Responsibilities:
- Maintain timely and effective communication with colleagues, clients, and other professionals
- Supervise a team of paralegals and balance clerks
- Manage Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours
- Successfully manage a case load and support team in achieving case metrics and goals
- Manage file count and file rotation within your team
- Ensure routine client contact across all case files regarding updates, treatment, investigations, etc.
- Complete systematic file review of demand packages prepared by your team
- Ensure and maintain updated lien and balance information in assigned files
- Request and review client documents including medical records, bills, and health insurance liens
- Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy
- Provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues within your team
- Complete biweekly 1:1 meetings and annual performance reviews for direct reports
- Collaborate with coworkers to improve processes by being solution oriented and operate with a mindset of continuous improvement
- Track medical management, demand production, and case count for all files within your team
- Other duties and tasks assigned by the Senior Leadership Team
Required:
- Associate's degree or higher required
- Minimum of three (3) years of experience as a paralegal in a personal injury law firm
- Minimum of two (2) years of supervisory experience in a personal injury setting required
- Familiarity with Medicare, Medicaid, and other health insurance portals
- Passion for advocating for our clients required
- Must be able to work on-site from 8:30am to 5:30pm Mon-Fri
- Strong organizational skills and attention to detail
- Professional work ethic and attention to detail
- Intermediate to advanced computer skills
- Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues
- Paralegal certificate and/or bachelor’s degree
- Experience with Needles/Neos software
- NC Notary Public
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.
We offer:
- Competitive salary DOE & Qualifications
- Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
- Paid time off and parental leave
- A supportive, collaborative, and growth-oriented culture
- Opportunities for professional development and advancement
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.
Apply for this position
Required*